Question 1

Does it sound like a robot?

Accepted Answer

No — and you don't have to take our word for it, because you can hear her before you spend anything. Maisie has a natural British voice, she pauses, she listens, and she doesn't read a script at people. Callers usually just get on with telling her what they need. She always says she's the virtual receptionist if someone asks who they're speaking to; we don't pretend she's a person.

Question 2

Do I have to change my number?

Accepted Answer

No. You keep the number you already advertise — on your website, your Google listing and everything you've printed. We give you a Maisie number and you divert your calls to it — that's a 30-second job on your phone or with your provider. You can divert everything, or only the calls you don't answer within 15 seconds, so you always get first refusal.

Question 3

What if someone asks something Maisie doesn't know?

Accepted Answer

She says she'll find out rather than guessing. Maisie is built from your website, your Google listing and the questions you tell us you get asked, so she covers the everyday stuff — prices, areas, opening hours, what you do and don't take on. When something is outside that, she takes the caller's details, tells them when you'll be back to them, and texts you straight away — summaries typically arrive within 60 seconds of the call ending. If the same question comes up twice, tell us and we'll add the answer.

Question 4

Can Maisie book into my diary?

Accepted Answer

Yes, on Pro and Scale — booking into your calendar (Google, Outlook, Apple). We set it up, you just tap “Allow” once: we build the calendar and the appointment types from your answers, then text you a link that takes about 30 seconds on your phone. That's usually done within a day of going live, and it never holds her up — until it's connected she takes the caller's preferred days and times and you confirm by text. On Starter she always takes the details and texts them to you so you can book it yourself.

Question 5

What if I go over my minutes?

Accepted Answer

Nothing stops working and no call is refused. Extra minutes are charged at 35p a minute on your next invoice, and we email you when you pass 80% of your allowance so there are no surprises. If you're regularly over, we'll tell you — moving up a plan is almost always cheaper than paying overage.

Question 6

Can I turn her off when I'm in the office?

Accepted Answer

Yes. Most people set their phone to divert only when they don't answer within about 15 seconds, so you pick up when you can and Maisie catches the rest. You can also cancel the divert entirely with a short code on your handset (##21#) and turn it back on the same way, or set a schedule so she only takes evenings, weekends and lunchtimes.

Never miss another call to your opticians practice

Hear Maisie answer as your opticians practice

What Maisie is trained to handle for opticians

Eye-test booking

Glasses, contacts and repairs

Urgent eye symptoms

This is what your caller hears

Simple pricing for opticians

Starter

Pro

Scale

Questions opticians ask

Maisie also answers for